To get started, click on this link and download the appropriate installer: If you are not sure which OS your system is running complete the following steps:. Click on the Apple icon in the upper left hand corner of the screen.
How to install LANDesk on Windows OS. Connect to the MSU network via a wired connection or MSU-Secure wireless. Install the LANDesk agent. Verify the latest LANDesk agent is installed and configured. Clients that also have the latest LANDesk agent will report their Common Base Agent 8 version as 9.0.3.11 On the client PC with the latest LANDesk agent installed you should be able to switch the.
Choose “About this Mac”. The version number will be displayed below the Apple logo. After extracting the zipped file you will see a folder containing the installation package and the registration form.
Install the LANDesk client by double clicking on the application titled LDMSClient.mpkg If you receive the following error: You need to complete the following steps:. Open System Preferences.
In the Personal section click on the Security and Privacy icon. You will need to unlock this section to make chankes.
Click the gold padlock in the lower-left of the window. Enter the administrative credentials for your system. After unlocking the section, change the permissions in the section titled “Allow applications downloaded from:” to the option of “Anywhere”.
You should now be able to install the LANDesk client. Please try the installation again. Next, run the second item within the download folder. This is the Item titled OWU Request Form.
Simply double click on the Icon and fill in the requested information. Upon completion of the registration form the LANDesk client will be successfully installed and registered on your MAC. Asset Management All workstations with the LANDesk Agent provide valuable inventory data such as: serial number, available storage, operating system, total RAM, and age of hardware. Remote Assistance / Efficiency Information Services strives to provide the best customer service experience.
With the users’s consent and LANDesk Remote Assistance, Help Desk analysts can see exactly what the customer sees. This allows them to provide help instantly, over the phone. Field technicians can thus be deployed more quickly to attend to urgent hardware and software issues that require a physical presence. Reporting LANDesk can create customized, detailed reports regarding departmental hardware and software assets. For example, IS can quickly see what operating systems are installed on campus.
LANDesk will not permit IS to view the files on your computer. Using LANDesk, IS can only view inventory information about the hardware components and software applications.
When using the Remote Assistance tool, you are able to grant permission to a Help Desk Analyst and to share your desktop with them. During a Remote Assistance session, they will see exactly what you see and be able to move the mouse cursor and type through the keyboard.
![Landesk removal tool Landesk removal tool](/uploads/1/2/5/4/125437855/848342008.png)
Please note: permission must be granted for each session before viewing begins. A Remote Assistance session is just like having that person sitting with you in your office: you will be able to see each action as it is performed. You can stop the session at any time. The inventory contains detailed information about all of the hardware components and software applications installed on your computer. It can be used to determine how much and what kind of memory is in your computer, what operating system you have, and the versions of the software installed. The inventory tool will run in the background no more than once per day. This information assists IS while troubleshooting a problem with your computer.
Inventory information will also help departments evaluate their current technology assets when it is time to buy new computers. The inventory tool cannot access any of your personal files. If you receive an “Unidentified developer error” while trying to install the Landesk Client or the Registration form on your Mac, follow these steps:. A.
Open System Preferences from the Apple menu and choose Security & Privacy:. Click the lock icon located in the lower left of the screen and enter your administrator password to make modifications. In the section titled “Allow applications downloaded from:” change the option from “Mac App Store and Identified developers” to “Anywhere”. Click “Allow From Anywhere” in the box that appears. Click the lock icon again to prevent accidental changes to these preference.
Try again to install the LANDesk client.
Verify the latest LANDesk agent is installed and configured Before the LANDesk Cloud Services Appliance (LANDesk Management Gateway) will work properly your clients must have the latest LANDesk agent installed so that automatic gateway switching will work properly. All clients were updated on the network shares as of 6/19/2012 with the appropriate patches. It is recommended that you either deploy the latest LANDesk agents to your clients either using a schedule agent deploy via the LANDesk console or using an AdvanceAgent group policy. You can also download the latest LANDesk agents here: titan.tccs.tufts.edu software$ Public LANDesk Agents 90SP3 You must also have the latest component patches and installed on your remote LANDesk console in order to remote into machines using the LANDesk Cloud Services Appliance. To check to see if your LANDesk client is configured properly you can launch BrokerConfig.exe on the client PC under C: Program Files LANDesk LDClient Verify that 'landesk-gateway.uit.tufts.edu' is configured under Management Gateway. Clients that also have the latest LANDesk agent will report their Common Base Agent 8 version as 9.0.3.11 On the client PC with the latest LANDesk agent installed you should be able to switch the client back and forth from direct mode to gateway mode. Clients will automatically switch to gatway mode when they're off campus or unable to communicate directly with the LANDesk Core Server.
Client in direct mode while on campus and able to communicate with LANDesk core. Client in Gateway mode connected via LANDesk Gateway Appliance.